Policy centre
The rules, in full — not in small print
Four documents, written to be read before you order rather than discovered afterwards. Last updated {UPDATED}.
Shipping & delivery
Lead times per product, freight, tracking, duties and the one date we will not guess.
Read the policy →Returns & remakes
Cancellation before production, remakes when it does not match the preview, damage claims.
Read the policy →Privacy
What we collect, how your photos are stored, how long we keep them, how to have them deleted.
Read the policy →Terms
Quotes, payment, intellectual property, colour and layer lines, governing law.
Read the policy →
The short version
If you read nothing else
| Question | Answer |
|---|---|
| When am I charged? | After you approve the preview or drawing. Never before. |
| Can I cancel? | Yes, any time before sculpting or cutting starts — full refund. |
| If it does not match the preview? | We remake it at our cost. |
| If it arrives damaged? | Photos plus an unboxing video settle it fastest. No video, we still work from the courier record. |
| Are duties included? | No. Freight, duties and import VAT are separate unless we quote DDP. |
| Will my photos be published? | Only if you say yes in writing. Deleted 12 months after delivery on request. |
Every policy on this site applies to orders placed after 10 November 2026. Nothing here removes rights you have under the consumer law of your own country.