Terms of sale

Quotes

A quote is valid for 30 days from the date we send it. Once you accept it, the price is fixed — including if we misjudged how much material the job needs. That risk is ours.

A quote covers what it lists. Adding a figure, changing a size or switching to full colour after acceptance is a new quote for the difference.

Payment

PayPal, card through the invoice, or TT bank transfer. Production starts when the deposit or full payment clears, whichever the quote specifies.

Nothing is charged before you approve a preview or a drawing. If we cannot make what you approved, we refund rather than substitute.

Your files and intellectual property

You keep ownership of the photos and drawings you send us. You confirm you have the right to use them and to have a piece made from them.

We will not reproduce licensed characters, branded products or another maker's artwork. If that is what the job needs, we decline before taking payment.

We keep the right to photograph finished pieces for our own records. Publishing them requires your written permission.

What hand-made means

3D-printed surfaces carry layer lines; cast acrylic carries slight thickness and colour variation; cut edges carry tool marks unless polishing is quoted.

These are described on the product pages before you order. They are characteristics, not defects, and they are the reason a hand-made piece costs what it does.

Liability

Our liability for any order is limited to the value of that order. We are not liable for lost profit, missed deadlines downstream, or duties charged by your customs office.

If a piece is damaged or does not match the approved preview, our remedy is remake or refund — see Returns & remakes.

Governing law

These terms are governed by the laws of the People's Republic of China, and the courts of Shenzhen have jurisdiction over disputes.

If you are a consumer in the EU or UK, this does not remove the protection of mandatory consumer law in your country of residence.