Returns & remakes

Before production: full refund

You can cancel any time before sculpting or cutting begins, for any reason, for a full refund. Nothing has been consumed yet.

If we have already produced a preview or a drawing, that work stays with you — but the money comes back.

After production starts

Once printing or cutting begins, the piece is made for one person and cannot be resold. At that point we do not accept change-of-mind returns.

This is the one place where the terms are firm, and we say it before you pay rather than after.

If it does not match the preview

Then it is our mistake, and we remake it at our cost. This applies when the finished piece differs from the preview you approved — not when it differs from the original photograph.

The photograph is the input. The preview is the promise. We will show you both side by side if there is any doubt about which one applies.

Damage in transit

Send photographs of the parcel and the piece, and an unboxing video if you have one.

• With a video: claims are usually settled within a few days
• Without a video: we still work from the courier's record and photographs

We would rather resolve a damaged parcel than argue about evidence, so send it even if the video is missing.

Colour and surface

Colour can shift slightly between a screen and resin, and layer lines are part of a printed surface. Both are described on the product pages before you order.

Bright and fluorescent colours are the least predictable. If an exact colour matters, say so before production and we will tell you what is realistic.

Your statutory rights

Nothing on this page removes rights you have under the consumer law of your own country, including remedies for goods that are not as described.

Where a statutory right applies, it applies — these terms sit alongside it rather than replacing it.