Shipping & delivery

Production lead times

These are working days from the moment we have everything we need — an approved preview for a keepsake, a checked drawing for a cut part.

• Stock material (sheet, rod, tube, mirror): dispatched in 1–2 working days
• Cut-to-size parts: 1–3 working days after drawing sign-off
• Custom keepsakes: 5–9 working days after you approve the preview
• Multi-figure or semi-realistic pieces: 10–15 working days, stated in the quote

If a date moves, you hear it from us with a reason and a new date before you have to ask.

Transit times

We ship from Shenzhen. Transit depends on the service you choose, and the numbers below are typical, not guaranteed:

• Air express (DHL / FedEx / UPS): 3–7 working days door to door
• Air economy: 7–14 working days
• Sea freight (large sheet orders): 25–40 days

Tracking is issued on dispatch. You get the number itself, not a promise that one exists.

Freight, duties and taxes

Prices on this site are in USD and exclude freight, duties and import VAT. Those are charged by the courier or your customs office.

We confirm the freight cost in writing before you pay, based on the packed weight and your postcode. If you would rather see one landed number, ask for a DDP quote and we will price the duty and clearance into it.

Customs declarations always match the invoice. We cannot mark an order as a gift or declare a lower value.

Packing

Sheet and cut parts travel flat, corner-protected, between rigid boards. Rod and tube travel in tubes, not bags. Keepsakes travel in a foam-cut insert inside a rigid box, with the inspection card and your original photo on a card.

If a parcel arrives visibly damaged, photograph it before opening and send us the photos the same day — couriers have tight claim windows.