Privacy

What we collect

Only what you send us: the photos or drawings you upload, the size, quantity, deadline and country you enter, your email address, and the delivery address once you order.

We also receive basic, aggregated traffic information from our hosting provider. We do not run advertising pixels, and we do not build profiles of visitors.

What we do with your photos

We use them to quote, to sculpt or cut, and to show you a preview. Nothing else.

• We never publish them without written permission
• We never sell them, license them or use them to train models
• We never put them in an advertisement

If we would like to show a finished piece in the delivered-pieces gallery, we ask you first, in writing, and you can say no.

How long we keep them

Photos and the working files made from them are deleted 12 months after delivery, or sooner if you ask.

One email to contact@plascraft.com is enough — no form, no account, no reason required. Deletion covers the uploads, the working model or drawing file, and the preview renders.

Invoices and customs documents are kept longer because tax and shipping records are required to be.

Who else sees them

Our studio team. Our form provider, which relays your submission to our inbox. The courier, which receives the address and a customs description — never the photographs.

We do not pass your details to any other third party.

Cookies

This site does not set advertising cookies and does not run third-party tracking scripts. The only stored preferences are local to your browser (for example, whether you dismissed a banner) and are never transmitted to us.

Your rights

You can ask us for a copy of what we hold about you, ask for corrections, or ask for deletion. Write to contact@plascraft.com and we will respond within 30 days.

If you are in the EU or UK, you also have the right to complain to your local data protection authority.