Return & Refund Policy

1. Custom-Made Products (3D-Printed Figurines, Laser-Engraved Custom Crafts)

All custom-made keepsakes are manufactured according to your personal photos, text and confirmed digital render.

• No unconditional return, exchange or refund will be accepted after you confirm the 3D draft and production starts.
• Free re-production service will be offered for verified manufacturing defects including printing error, carving mistake, wrong text content, production-caused dimension deviation.
• Damages occurring during international shipping: buyer must submit complete photos and short-video evidence of outer package and broken goods within 48 hours after parcel receipt. Claims beyond the 48-hour window will not be processed.
• Warranty period: 30 calendar days counted from delivery date, only covers manufacturing defects. Man-made breakage, dropping, scratching, improper storage and natural material ageing are excluded from warranty.
• Partial refund will not be provided for subjective dissatisfaction about likeness, style or personal preference after model confirmation.

2. Ready-To-Ship In-Stock Gifts

• Non-engraved ready-to-ship gifts: returns or exchanges are acceptable within 14 calendar days after receipt. Items must be unused, unmodified and kept in original complete packaging. Return shipping fees are borne by buyer.
• Ready-to-ship gifts with simple text engraving: treated as semi-custom goods. Returns & exchanges are only valid for manufacturing defects. Change-of-mind return is not permitted.
• Shipping-damage rules for stock goods are the same as custom items: evidence required within 48 hours of receiving the package.

3. Exceptions

We do not accept returns caused by improper installation, misuse, accident, neglect or secondary modification done by the customer.

4. How To Submit An After-Sales Claim

Please send your order number, descriptive text and supporting photo / video evidence via our contact form or WhatsApp: +86 182 3532 5348, email: contact@plascraft.com. We will review your case and reply within 1–2 working days.